Shipping Policy
Thank you for choosing our store! We are committed to providing fast, reliable and transparent shipping services to customers. Please read the following shipping information carefully before placing an order, which will help you understand the delivery process, timelines and related policies.
1. Shipping Destinations
Our shipping location is Guangdong, China.We ship to most countries, including but not limited to North America (USA, Canada), Europe (UK, Germany, France, Italy, Spain, etc.), Asia (Japan, Singapore, Australia, etc.), South America, Africa and Oceania. For remote areas that are difficult to deliver, our customer service will contact you via email within 2 working days to confirm the delivery plan or adjust the order.
2. Order Processing Time
After you place an order successfully, we will process your order within 1-3 working days (excluding weekends and public holidays). The processing includes order verification, product quality inspection, packaging and handover to the logistics partner. If the product is out of stock temporarily, we will notify you via email in time and inform you of the expected restock time and delivery schedule.
3. Shipping Methods & Delivery Time
We cooperate with well-known international logistics companies (DHL, FedEx, UPS, EMS, China Post Registered Air Mail, etc.) to provide different shipping options for you to choose from. The delivery time varies according to the shipping method and your receiving address, as shown below (the time is calculated after order processing is completed):
| Shipping Method | Applicable Destinations | Estimated Delivery Time | Tracking Available |
|---|---|---|---|
| Express Shipping (DHL/FedEx/UPS) | Global (excluding remote areas) | 3-7 working days | Yes |
| Standard Shipping (EMS) | Global | 7-15 working days | Yes |
| Economy Shipping (Registered Air Mail) | Global | 15-30 working days (remote areas may be longer) | Yes |
Note: Delivery time is an estimate only, not a guarantee. It may be delayed due to customs clearance, weather, peak seasons (such as Christmas, Black Friday) or other unforeseen circumstances. We will do our best to coordinate with logistics companies to ensure timely delivery.
4. Shipping Costs
Shipping costs are calculated based on the weight of the package, shipping method and your receiving address. You can view the shipping cost at the checkout page: after selecting your shipping address and products, the system will automatically calculate and display the total amount (product price + shipping cost).The shipping may not be accurate,you can contact us via email,we can provide an accurate for shipping cost.
5. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a tracking number and a link to track the logistics status. You can also track your order by logging into your account on our website, entering the “My Orders” page, and clicking the “Track Order” button.
If you cannot track the logistics information within 3 working days after receiving the shipping confirmation email, please contact our customer service in time, and we will help you check the situation.
6. Customs Duties & Taxes
Please note that our product prices do not include customs duties, taxes, VAT (Value Added Tax) or other fees imposed by the destination country/region. These fees are the responsibility of the recipient and will be collected by the local customs or logistics company when the package is delivered.
The amount of customs duties and taxes varies by the destination country/region’s customs policy and the value of the package. We will provide a commercial invoice with the package to facilitate customs clearance, but we cannot predict or control the specific amount of duties and taxes. If you have questions about local customs policies, we recommend that you consult the local customs department before placing an order.
7. Shipping Notes
- Please ensure that your shipping address is accurate and complete (including street number, city, postcode, country/region, and contact phone number). If the package is returned or lost due to an incorrect or incomplete address, we will not be responsible for it, and you may need to bear the re-shipping cost or loss.
- If you are not available to receive the package when the logistics company delivers it, the logistics company will usually leave a notice and arrange a re-delivery or let you pick it up at the designated location. Please pay attention to the logistics notice in time to avoid package delay or loss.
- For fragile products, we will use professional shockproof and protective packaging to reduce the risk of damage during transportation. If the product is damaged during transportation, please take photos of the package and the damaged product within 72 hours after receiving it, and contact our customer service for after-sales processing.
- During peak shopping seasons (such as Black Friday, Christmas, New Year), order processing and shipping time may be extended by 1-2 working days. We recommend that you place your order in advance to ensure that you receive the product on time.
8. Contact Us
If you have any questions about shipping (such as order tracking, delivery delay, shipping cost, etc.), please feel free to contact our customer service team:
- Email: yshtrade@126.com (reply within 24 working hours)
- WhatsApp: +86 13288463682: Click the “Chat Now” button on our website (available from 9:00 AM to 6:00 PM GMT+8 Beijing Time)
- Company Name: Foshan Yushun Trading Co., Ltd
- Company Address: Room C602, 6th Floor, No. 188-1 (Main Building), Tianyou Third Road, Guicheng Street, Nanhai District, Foshan City,Guangdong Province,China
We will do our best to solve your problems and provide you with a satisfactory shopping experience. Thank you for your understanding and support!