Return & Refund Policy

Thank you for shopping with Yushun Trading. We are committed to providing reliable products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund policy for your peace of mind. Please review the terms below for details on our return process and eligibility.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 calendar days from the date of delivery (tracking information confirming delivery will be used as the reference).
  • The product must be in its original condition: unused, unwashed, undamaged, with all original tags, labels, packaging, and accessories intact (e.g., manuals, warranties, free gifts included in the order).
  • Customized products, intimate apparel (such as underwear, socks, unless defective), are non-returnable, unless they are defective or damaged upon arrival.
  • Defective, damaged, or incorrect products (e.g., wrong size, wrong color, wrong item) are eligible for return, exchange, or refund, and we will cover the return shipping cost in such cases (please provide clear photos/videos as proof).

2. Return Process

Follow these simple steps to complete your return:

  • Submit a Return Request: To initiate a return, you can contact our customer service team at mei@yshtrade.com to request a Return Authorization (RA) number. Fill in the order number, reason for return, quantity, and other required information. Our customer service team will review your application within 2 business days and send you a return confirmation email with a Return Authorization (RA) number.
  • Package Your Return: Pack the product securely in its original packaging (or a sturdy alternative) and attach the RA number clearly on the outside of the package. Please do not write or stick anything on the original product packaging unless instructed by our customer service.
  • Ship the Return: Send the packaged return to the return address. We recommend using a trackable shipping service to ensure the package is delivered safely. You are responsible for the return shipping cost unless the return is due to our error (defective, damaged, incorrect item).
  • Return Address: Mei, +86 13288463682, No.188, Tianyou 3rd Road, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong, 528253, China
  • Track Your Return: Once we receive and inspect your returned package (usually within 3 business days after delivery to our warehouse), we will update the return status in your account and send you a notification email. If the return meets our eligibility criteria, we will proceed with the refund or exchange.

3. Refund Information

  • Refunds will be processed to the original payment method used for the purchase (e.g., credit card, PayPal, Google Pay, Apple Pay) within 3 business days after we confirm the return is eligible. Please note that the actual time for the refund to appear in your account depends on your payment provider’s processing time (usually 1-3 additional business days).
  • Shipping costs paid for the original order are non-refundable, unless the return is due to our error (defective, damaged, incorrect item) or the product is found to be non-functional upon arrival.
  • If you received a discount or promotion code for your order, the refund amount will be adjusted to reflect the actual amount you paid (excluding the discount portion).

4. Exchange Policy

If you wish to exchange an eligible product for a different size, color, or style (subject to availability), please fill “Exchange” when submitting your return request. Once we have received and inspected your returned product, we will ship out a replacement item (shipping fees will apply). If the replacement item is out of stock, we will contact you to offer either a full refund or an alternative product.

5. Non-Returnable

Returns received after the 14-day window, or products that do not meet the eligibility criteria (e.g., used, damaged, missing tags), will be rejected and returned to you at your own expense.

If you receive a defective, damaged, or incorrect Product, please contact our customer service team within 72 hours of delivery, providing photos/videos or other evidence of the issue. We will arrange for a replacement, repair, or refund, at our discretion, and will bear the cost of shipping the replacement Product or returning the defective/incorrect product.

6. Contact Us

If you have any questions, concerns, or need assistance with your return, please contact:

Email: mei@yshtrade.com
Phone: +86 13288463682
WhatsApp: +86 13288463682
Company Name: Foshan Yushun Trading Co., Ltd.
Address: No.188, Tianyou 3rd Road, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong, 528253, China

We reserve the right to update or modify this return policy at any time without prior notice. The latest version of the policy will always be posted on our website, and your purchase after the update will be subject to the new terms. Thank you for your understanding and support!

Last Updated: 2026-04-11

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